Refund Policy

This Refund Policy explains when refunds are and are not available for MecroTech's services, including MVP development, AI agent development, web and mobile development, and ongoing support. It applies alongside our Terms & Conditions.

For projects billed in milestones, fees for completed and delivered milestones are non-refundable. If you cancel a project mid-way, work that has been started but not yet delivered may be eligible for a partial refund, at our discretion, based on the effort already invested.

Because MVPs, AI agents, and automations we build are custom-designed around your specific requirements, we generally do not offer refunds once development work has begun. If you believe an exception applies to your situation (for example, if we have not met an agreed scope or deadline through our own fault), contact us — exceptions are considered on a case-by-case basis.

Ongoing maintenance and support fees are billed in advance per cycle and are non-refundable once a billing cycle has started. You may cancel an ongoing engagement at any time; cancellation stops future billing but does not refund the current cycle already paid.

Where approved, refunds are issued in the original currency and payment method used, where feasible. Transaction fees, taxes, and currency conversion charges incurred on the original payment or the refund are not refundable.

To request a refund, email hello@mecro.tech with:

• Your project or invoice reference
• Proof of payment
• The reason for your refund request

We aim to review and respond to refund requests within 5 business days. Approved refunds are processed within 7–14 business days, depending on your bank or payment provider.

If you're unhappy with an outcome, we'd rather resolve it directly — reach out and we'll work with you in good faith. Unresolved disputes are handled per the governing law and jurisdiction terms in our Terms & Conditions.

We may update this Refund Policy from time to time. The "Last updated" date above reflects the most recent revision.

Questions about a refund? Email hello@mecro.tech or call +91 70118 48978.